Monday, April 4, 2011

Chase explains the email breach, your money is safe with chase

If you get an email asking for your personal information or log in credentials, do not answer.

Here's the email from Chase. Please pay special attention to the part where Chase VP Baker outlines things you should not do in general. Edited for easier reading. For specifics about your account, please visit and log in. 
Chase is letting our customers know that we have been informed by Epsilon, a vendor we use to send e-mails, that an unauthorized person outside Epsilon accessed files that included e-mail addresses of some Chase customers. We have a team at Epsilon investigating and we are confident that the information that was retrieved included some Chase customer e-mail addresses, but did not include any customer account or financial information. Based on everything we know, your accounts and confidential information remain secure. As always, we are advising our customers of everything we know as we know it, and will keep you informed on what impact, if any, this will have on you. 
We apologize if this causes you any inconvenience. We want to remind you that Chase will never ask for your personal information or login credentials in an e-mail. As always, be cautious if you receive e-mails asking for your personal information and be on the lookout for unwanted spam. It is not Chase's practice to request personal information by e-mail. 
As a reminder, we recommend that you:
  1. Don't give your Chase OnlineSM User ID or password in e-mail.
  2. Don't respond to e-mails that require you to enter personal information directly into the e-mail.
  3. Don't respond to e-mails threatening to close your account if you do not take the immediate action of providing personal information.
  4. Don't reply to e-mails asking you to send personal information.
  5. Don't use your e-mail address as a login ID or password.
The security of your information is a critical priority to us and we strive to handle it carefully at all times. Please visit our Security Center at and click on "Fraud Information" under the "How to Report Fraud." It provides additional information on exercising caution when reading e-mails that appear to be sent by us. 
Patricia O. Baker 
Senior Vice President 
Chase Executive Office

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